12 Important Lessons For Leaders On How To Navigate A Crisis

A leader’s skills, acumen and character are often put to the test during times of crisis. Some leaders may falter under the pressure of a sudden financial downturn, a reputational issue or an unforeseen operational setback. However, a resilient and adaptable leader can keep their business going during challenging times and steer the organization toward recovery and growth.

Our Founder Kathy Shanley joins members of a Forbes Coaches Council expert panel to reflect on the most effective approaches to crisis management they have seen.

Acknowledge The Wins And Losses

❝One client had a massive failure after a huge investment of energy and resources. Rather than ignoring the feelings around failure, she learned to acknowledge the disappointment and frustration. Her new approach: Communicate. State facts first, then state observations that while the team didn’t succeed in this, they succeeded in coming together and doing their best. State what’s next and thank your people!❞ —Kathleen Shanley, Statice